Frequently Asked Questions

We cover every London borough plus the surrounding M25 corridor, working out from our base in Grays, Essex. During working hours we reach most jobs within the hour, and our 24-hour emergency line means someone is always reachable. If you are unsure whether you fall inside our area, give us a call on 020 8068 2295 and we will confirm right away.

One point of contact handles plumbing, electrics, carpentry, refurbishments and more, so you are not chasing five separate people or juggling clashing schedules. Every job runs through Ari, who signs off every quote, which keeps quality and accountability consistent. It is faster, simpler, and you only build trust with one team.

Yes. We are a Companies House registered business (No. 16313436) and fully insured with public liability cover. Our Google and Checkatrade reviews are independent and public, so you can check our track record for yourself. Certified electrical work is signed off by our NICEIC-partner.

We run a 24-hour emergency line, so you can reach us any time of day or night on 020 8068 2295. During working hours we reach most jobs within the hour. For genuine emergencies like a burst pipe or a power fault, tell us when you call and we will prioritise getting someone to you fast.

Yes, every quote is free and given in writing before any work begins. For larger jobs we carry out a free site survey first, so the quote reflects exactly what the job needs before anything is booked in.

You do not have to work it out yourself. Describe the problem when you call or message us, and we will tell you which trade is needed and who from the team will handle it. Because we cover every trade in-house, we can often send one person to solve several issues in a single visit.

Yes. Every job gets a free, written quote before work begins, whether it is a same-day repair or a full bathroom re-plumb. For bigger jobs we carry out a free site survey first so the quote reflects exactly what is needed.

Yes. Our 24-hour emergency line on 020 8068 2295 covers burst pipes, leaks, blocked drains and loss of water at any hour. During working hours we reach most jobs within the hour. If you have a serious leak, turn off your water at the stopcock and call us straight away.

Turn off your water at the stopcock straight away, that limits the damage more than anything else you can do. Then call us on 020 8068 2295. We will talk you through what to do while help is on the way and get someone to you as fast as we can.

Yes, we regularly work in flats, apartments and shared blocks across London. We are mindful of communal stopcocks, neighbouring properties and building access requirements, and we keep things tidy and considerate throughout. If your block needs notice given to a managing agent, let us know and we will work around it.

Yes. We confirm everything in writing before we start, based on the property size and condition, so you know exactly what is included ahead of your check-out.

We clean to a thorough professional standard designed to meet typical letting-agent and landlord check-out requirements, which gives you the best possible footing. Deposit decisions ultimately rest with your landlord or agent and can involve more than cleanliness, such as damage or wear. We back our work with a written guarantee, so if cleaning standards are queried we will put it right.

A regular clean keeps an already-maintained home tidy: surfaces, floors, kitchens and bathrooms refreshed. A deep clean goes much further, tackling built-up grime, inside appliances, behind and under furniture, limescale, skirting and detail areas. Deep cleans are ideal for move-ins, move-outs, or homes that have not had a proper going-over in a while.

Absolutely. A one-off deep clean is a standalone booking with no ongoing commitment required. Just tell us the property size and what you need, we will give you a free written quote, and you book the single visit. If you later decide you would like a regular service, we can set that up separately.

Yes. We carry out a free site survey and confirm everything in writing, including materials, before any work starts, so there is nothing agreed on the day that was not already confirmed.

Yes, repairing and replacing doors, door frames and window frames is everyday carpentry work for us. Whether it is a sticking door, a rotten frame or a damaged fitting, we will assess it and either repair or replace as needed. James and Daniel handle most repairs, and you get a free written quote first.

Yes, we design and build bespoke shelving, alcove units, storage and built-in furniture tailored to your space. We will talk through what you need, measure up during a free survey, and give you a written quote for the finished build, including materials, before any work starts.

PPM means scheduled, regular maintenance that catches small issues before they become expensive emergencies. Instead of waiting for something to break, we inspect and service key elements of a property on a planned cycle. It keeps properties safe and compliant, protects their value, and saves money over time compared with reactive repairs.

Yes, landlords and letting agents are a core part of what we do. With every trade in-house and one point of contact, we make managing repairs, safety checks and maintenance across a portfolio far simpler. Our work is backed by a 12-month written workmanship guarantee and our 24-hour emergency line on 020 8068 2295.

Yes. We confirm the scope, in writing, once we understand your property or portfolio and the level of cover you want, so everything is agreed before anything is signed off.

Yes, we offer ongoing maintenance contracts for landlords, agents and commercial clients who want reliable, scheduled support. You get priority response, one team across every trade and everything agreed in writing up front. Get in touch on 020 8068 2295 and we will tailor a contract around how your properties are run.